Fulfillment Policy

1. Service Delivery

1.1. Mercero provides Software-as-a-Service (SaaS) solutions with immediate access upon successful subscription activation.

1.2. Access to Mercero's services will be granted following the completion of the registration process and receipt of initial payment.

2. Subscription Terms

2.1. Subscriptions are offered on a recurring basis (monthly, quarterly, or annual) as selected during signup.

2.2. Service access remains active throughout the paid subscription period.

3. Cancellation Policy

3.1. Customers may cancel their subscription at any time through their account dashboard or by contacting Mercero's customer support.

3.2. Upon cancellation:

3.3. Cancellation requests must be submitted at least 24 hours before the next billing cycle to prevent automatic renewal.

4. Refund Policy

4.1. As a general policy, Mercero does not provide automatic refunds for subscription payments.

4.2. Refund requests will be considered only under exceptional circumstances and must be approved by Mercero management.

4.3. Circumstances that may warrant a refund review include:

4.4. To request a refund:

5. Service Modifications

5.1. Mercero reserves the right to modify, suspend, or terminate services with appropriate notice to customers.

5.2. Material changes to service offerings will be communicated to customers at least 30 days in advance.

6. Contact Information

For questions about this policy or to request support: